Bj Baji Official Privacy Policy for Bangladesh

Who Has Authority Over Your Data?

Baji, its affiliates, and subsidiaries (collectively “we,” “us,” or “our”) are tasked with collecting, processing, and deciding how your personal data will be used based on this Privacy Policy. We make sure your data is being processed in a manner that conforms to relevant European data protection regulations as the data controller. This implies that we do all it takes to protect your privacy in determining the purpose and means of processing your data.

Our Data Protection Officer

You can contact our Data Protection Officer (DPO) at [email protected] if you have any queries, concerns, or need further information about how we handle your personal data. Our DPO is tasked with monitoring our data security measures and ensuring that we are compliant with all applicable privacy laws.

Data we collect about you

We collect many types of your data, which we are transparent about. Learn which pieces of data we gather below.

Personally identifiable information

We gather personal information when you join, make a bet, play our games, share content in public areas of the site, or chat with customer service. We need this information in order to use some of our website features and services. The information comprises:

Username;
Full name;
Email;
Address;
Phone number;
ID documents;
Proof of address documents;
Transaction history;
Website usage preferences;
Any other information you provide us when using our platforms;
Credit/debit card details, or other payment information.

The information is also necessary for billing and child protection. You may change or update this information by contacting Customer Service. This information is for internal use only and is never shared with third parties other than those listed below.

Phone Records

We record calls to and from our Customer Contact Center in order to maintain high-quality service, security, and to efficiently resolve disputes. We use recordings for the purpose of training our support staff, enhancing our services, and resolving any issues or complaints you might have regarding your dealings with us. As necessitated by governing laws and company guidelines, we store the recordings for some duration.

Non-personally identifiable information and traffic analysis

We strive to make our website as simple to use and find online as possible. Our platform collects data on your site use, but it does not personally identify you. Our servers maintain a personal activity record for you when using the services, gathering some administrative and traffic data such as your originating IP address, time and date of access, web page or pages accessed, language used, any software crash reports, and the type of browser used. Our delivery and quality of services depend on this information.

Cookies

We use cookies to make your experience online better and to ensure our website operates smoothly. Small text files called cookies are stored on your computer to help recall your settings, recognize repeat users, and enable functions such as personalized suggestions and secure login. Certain cookies are necessary to our site functioning, but others help us track website use and personalize content based on your needs. You can adjust your cookie options in your browser settings, although disabling certain cookies may impact how well our services function. Read more in our Cookie Policy.

How and why we use your personal information

We utilize your data for the following reasons: providing requested products or services, meeting legal or regulatory requirements, monitoring website performance, and providing marketing material. Your rights in your personal information differ depending on the category and the legitimate purpose. This section contains further details for each category, the rights it confers, and how to exercise them. These rights are outlined in bold after each category.

Providing our products and services

In order to offer these services, we may pass your personal data to external partners, including payment processors, identity verification businesses, and fraud protection organizations, who will have to handle your information securely. These are necessary processes to run our services, and if you do not wish your data to be processed in this way, you will have to cease using our service and close down your account. We collect and process your personal information to give you access to our site, create your account, give you the ability to participate in our online sportsbook and casino, and provide customer support. In order to verify your registration information, track transactions, and identify any possible violations of our terms and conditions or laws, we may also conduct security audits at any time. To ensure a safe and fair game for everyone, these checks can include comparing your details with third-party maintained databases, checking your credit history, and analyzing transactions in order to prevent fraudulent activity.

To monitor our website performance

We use traffic analysis technology and cookies to enhance the capabilities of our site and the services we provide, such as allowing us to trace visitor interactions, enhance user experience, and maintain the seamless operations of our site. We take steps to limit any effect on your privacy when conducting these actions in support of our legitimate business interest. If you think your right to privacy outweighs our business interests, you have the right to object to data processing on the basis of legitimate interest. Since some of the monitoring and analytics technologies are necessary for our website to work, you will have to close your account if you wish to opt out completely if you object to anything except changing your cookie settings.

Marketing

We’ll send you marketing emails, SMS, or online notifications if you’ve agreed that we can do so. These might contain news about our services, exclusive promotions, or offers. We do not share your personal information with third parties for their direct marketing purposes. You can change your choices or revoke your consent at any time by updating your account settings or by contacting our support team. You are completely in charge of your marketing choices.

Your rights

You have many rights regarding the use and storage of your personal information.

Your rights to rectification

You have a right to require any incomplete or inaccurate personal information we may have about you corrected. Please email us with any data that cannot be amended via My Account.

Your right to request a copy of your personal information

You can ask for a copy of the personal details we have on file for you by contacting us via email or through our live chat support. We will then send you a form to fill in. You don’t have to do this, but by filling in the form, it enables us to release the information to you speedily. We will request proper identification from you so that we can protect your personal data, and we will get back to you within a month of receiving it. We will notify you as soon as possible once your request is very difficult and will take over a month. You may also be requested an administrative fee for this type of request.

Your right of erasure

If there is no valid reason why we should be processing your personal data, you can ask for it to be deleted. This right is neither automatic nor absolute; it is only in limited situations. If processing is required for one of the following reasons, there is no right of erasure: for compliance with a legal obligation; for the protection of the right of freedom of expression and information; for carrying out a task in the public interest or in the exercise of official authority; for reasons of public interest in the area of public health, archives, scientific or historical research, or statistics where erasure would be likely to make that processing impossible or seriously to prejudice its achievement; or *for the establishment, exercise, or defense of legal claims.

Sharing your personal information

We may pass your personal information to third parties in certain situations. These are:

As demanded by law or regulatory requirements, like answering government inquiries or assisting court proceedings;
Has to adhere to any terms that concern services to us, including our terms and conditions;
In order to assist us in delivering our services to you, including collaborating with external payment providers and software suppliers;
We can disclose your information to stop further abuse if we find that you have attempted or actually cheated, such as by manipulating games or committing payment fraud;
To keep you anonymous, your data will be completely anonymised for research into addiction prevention;
Where we think there is a risk of harm, we must protect our customers, property, rights, and the wider public;
If you have provided consent, we may use your information in the way to which you have expressly consented.

Security

We prioritize the security of our customers and use a variety of techniques needed to secure sensitive data. All of your private information that we receive directly from you is placed on a password-protected, encrypted database within our secure system and is shielded by the latest firewall software. We add to our services with SSL Version 3 with 128-bit encryption. We also make efforts to have our affiliates, suppliers, subsidiaries, and agents employ proper security measures.

Retention

We keep your personal data for as long as is required to meet our commercial, legal, and regulatory obligations. A number of factors, including contractual agreements, regulatory requirements, and customer requests, impact the actual retention period. We balance these factors carefully in order to determine how long we must keep your information to meet our obligation to obey the law, settle disputes, prevent fraud, and enforce our agreements. We securely delete, anonymize, or destroy your personal data in accordance with industry best practices and relevant data protection law as soon as it is no longer needed for these purposes.

Third-Party Practices

You should be aware that we do not sell or share your data with unapproved third parties. Since these third-party websites are owned and operated by us, we cannot ensure the security of any information that you provide to a third-party website that links from or to the services or any information gathered by any third party who is running our affiliate program (if available) or any other program. Data that these third parties obtain is their responsibility according to their own privacy statement, if any. There may be some links on this Website to third-party websites not owned by us and are also not subject to this privacy notice.

Analytics

To know more about how our users engage with our platform, we use Google Analytics, a web analytics service offered by Google Inc. To help us enhance our services, Google Analytics gathers information about user behavior, website traffic, and interactions. We utilize the information gathered to get insights and reports to enhance your experience.
Google may also utilize the data gathered to personalize and tailor advertisements within its own advertising network. This could mean that you may see advertisements on other websites that are members of Google’s advertising network that are based on your visit to our site. We collect such personal information as Cookies and Usage Data.

Disclaimer

Our services are offered “AS-IS” and “AS-AVAILABLE,” and we cannot therefore assure error-free, continuous, or fully secure operation at all times. Even though our utmost effort is applied to safeguard your personal data, we are not liable for unforeseen circumstances or external factors. No system can be completely error-free or vulnerability-free due to the dynamic nature of cybersecurity and technology. We thus make no representations or warranties whatsoever of any kind concerning the absolute safety of your personal information, and we disclaim all liability for incidental, consequential, punitive, or indirect damages resulting from use or disclosure of your information. Yet we are committed to data protection and continually updating our security practices on a regular basis.

Updates to This Privacy Policy Document

This document can be updated from time to time. We suggest you review it on a regular basis. You must know that you agree to all the changes made in the Privacy Policy by continuing using Baji services. However, we will still inform you about changes in this document in advance, giving you time to go over the statement before the changes are made. Without your express permission, we won’t implement significant changes to the Privacy Policy. We may be unable to continue offering any or all of our products and services if you refuse to accept the changes to the Privacy Policy or if you do not accept the changes in any other way within the allotted time.

Privacy Policy